Professional Development Workshops
Customer Service Etiquette
Customer service is a growing need across the world, consumers are expecting more.
This 8-hour course will have you well on the way to providing out of this world customer service. This course is suitable for anyone working in a customer service orientated environment.
Program:
- Non- verbal Communication
- Four styles of behaviour
- Developing rapport with the customer
- Listening, questioning and complaints
- Improving service
- Communicating with customers
- Communicating on the telephone
Cost: $199.00
Ignite your staff
Lighting the flame within your staff could well be the jump start you need to have a happy harmoniums working environment.
This 8- hour course will have your staff walking to same beat.
Program:
- Job satisfaction of employees
- Careers- support growth
- Are you building a future for them or are you in their way?
- Show respect
- Goals- expand options- the five careers paths
- Rewards- providing recognition
- Which matters more praise or money?
- Wellness- are they sick and tired
Cost: $199.00
Key to successful Management
Managers across the world are being criticised on their management style by their employees. Learn the skills to connect and understand your staff better.
This 8- hour course will help you earn respect from your employees to help create a happy work environment.
Program:
- Providing feedback
- Space- are your people on a short leash
- Information sharing
- Influencing groups
- Time management
- Create connections- If you build them they will stay
- Mentor- Are they learning from you
- Passion- encourage it- help them find the work they love without them leaving
Cost: $199.00
Boost up- Self- Esteem Essentials- Build and Grow from within
Do you lack self-confidence? Do you feel like you are being bought down by the people that surround you?
This 8- hour course will boost your self-esteem and give you the skills to manage your self-esteem.
Program:
- How to believe in yourself and others
- What is self- esteem
- Risk management
- Create a positive belief system
- Overcome fear
- Goal Planning
- How to make what you want to happen come true
- Identify career strengths
- How to market yourself in a positive light
- Your career/ job and personal values
- personality strengths
- How to plan for success
- Never give up
- Personality types and styles
- Body language and time management
- Self-acceptance equals success
- Improving your confidence
- Speaking your mind
Cost: $199.00
Fabulous Presentations
Learning the skills of successful presentations has never been easier, our 8- hour course will have you well on the way to giving out of this world presentations whatever the occasion.
Program:
- Preparing
- Delivering
- Handling questions from the audience
- Computer based presentations
- Types of presentations
- Letters
- Reports
- Emails
- Proposals
- Editing/ proof reading
- Tone and style to be used
Cost: $199.00
Contact the institute for individual or group bookings on: [email protected]
MCIOA Accreditation:
The CPD Group accredited the Matt Christie Institute of Australia in November 2017 for its learning activities, events and e-learning courses across various sectors including Health & Social Care, plus many many more.