The Matt Christie Institute of Australia

Customer Service Etiquette

Customer service is a growing need across the world, consumers are expecting more.

This 8-hour course will have you well on the way to providing out of this world customer service. This course is suitable for anyone working in a customer service orientated environment.

Program:

• Non- verbal Communication
• Four styles of behaviour
• Developing rapport with the customer
• Listening, questioning and complaints
• Improving service
• Communicating with customers
• Communicating on the telephone

Cost: $199.00

Ignite your staff

Lighting the flame within your staff could well be the jump start you need to have a happy harmoniums working environment.

This 8- hour course will have your staff walking to same beat.

Program:

• Job satisfaction of employees
• Careers- support growth
• Are you building a future for them or are you in their way?
• Show respect
• Goals- expand options- the five careers paths
• Rewards- providing recognition
• Which matters more praise or money?
• Wellness- are they sick and tired

Cost: $199.00

Key to successful Management

Managers across the world are being criticised on their management style by their employees. Learn the skills to connect and understand your staff better.

This 8- hour course will help you earn respect from your employees to help create a happy work environment.

Program:

• Providing feedback
• Space- are your people on a short leash
• Information sharing
• Influencing groups
• Time management
• Create connections- If you build them they will stay
• Mentor- Are they learning from you
• Passion- encourage it- help them find the work they love without them leaving

Cost: $199.00

Boost up- Self- Esteem Essentials- Build and Grow from within

Do you lack self-confidence? Do you feel like you are being bought down by the people that surround you?

This 8- hour course will boost your self-esteem and give you the skills to manage your self-esteem.

Program:

• How to believe in yourself and others
• What is self- esteem
• Risk management
• Create a positive belief system
• Overcome fear
• Goal Planning
• How to make what you want to happen come true
• Identify career strengths
• How to market yourself in a positive light
• Your career/ job and personal values
• personality strengths
• How to plan for success
• Never give up
• Personality types and styles
• Body language and time management
• Self-acceptance equals success
• Improving your confidence
• Speaking your mind

Cost: $199.00

Fabulous Presentations

Learning the skills of successful presentations has never been easier, our 8- hour course will have you well on the way to giving out of this world presentations whatever the occasion.

Program:

• Preparing
• Delivering
• Handling questions from the audience
• Computer based presentations
• Types of presentations
• Letters
• Reports
• Emails
• Proposals
• Editing/ proof reading
• Tone and style to be used

Cost: $199.00

MCIOA Accreditation:

The CPD Group accredited the Matt Christie Institute of Australia in November 2017.